Your information, handled openly.

This policy applies to lepanache.ca and to the information you send us through the contact form, by email or by phone. It is written in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

We only collect the information needed to answer your request:

• your first and last name;
• your email address;
• the subject of your request and the content of your message;
• any other information you choose to share with us.

Your information is used to answer your request, prepare a proposal if you wish and follow up on our conversations. We do not sell or rent it, and we do not use it for solicitation without your consent.

By writing to us, you consent to our use of your information for the purposes described above. You may withdraw your consent at any time by writing to us.

This website uses Vercel Web Analytics to count visits in an aggregated and anonymous way. This tool sets no cookies and cannot identify you.

Only the members of our team who handle your request have access to your information. Our website is hosted by Vercel and our emails are processed by technology providers that may store data outside Quebec. Before using these providers, we assess that they offer adequate protection for your information.

We keep your information for as long as needed to handle your request and follow up on our conversations, then destroy it securely.

The website is served over HTTPS only, and access to information is limited to the people who need it. If a confidentiality incident presents a risk of serious harm, we will notify the people concerned and the Commission d’accès à l’information.

At any time, you may:

• ask to see the information we hold about you;
• have it corrected if it is inaccurate or incomplete;
• withdraw your consent or ask for its deletion;
• file a complaint with Quebec’s Commission d’accès à l’information.

For any question or request about your personal information, write to the person in charge of the protection of personal information. We respond within 30 days.