Crisis and issues management
A poorly handled crisis can undo years of work. We help you anticipate risks and prepare your responses, and when the situation calls for it, we step in beside you to communicate calmly, quickly and transparently.
Let’s talk
What it includes
Crisis protocol
Roles, decision chain, prepared messages and contact lists: everything is ready before you need it.
Real-time support
Situation analysis, statements, media responses and monitoring of reactions, hour by hour.
Spokesperson training
Realistic simulations to keep your composure, your message and your credibility under pressure.
Interview preparation
Tough questions anticipated, answers refined and rehearsals before every appearance.
When to call us
- A situation is at risk of going public.
- Your organization is facing criticism or an investigation.
- You want to be ready before an incident happens.
- You must share bad news with your employees or customers.
What you get
- Risk mapping
- Protocol and prepared messages
- Statements and Q&As
- Spokesperson training
- Debrief and lessons learned
Frequently asked questions
What if the crisis has already started?
Call us right away at 1-855-339-9543. We start by understanding the facts, then help you speak up quickly and appropriately.
Are our conversations confidential?
Yes. Confidentiality is part of how we work, and we can sign a non-disclosure agreement at the very first conversation.
Do you work with our legal counsel?
Yes, and it is often essential. We coordinate our advice with your lawyers so your communications also protect your legal interests.
Our other services
Let’s talk about your next big moment.
A launch, a campaign, a delicate issue? Tell us where you stand. We will get back to you quickly with a first idea.